Frequently Asked Questions

No, you don’t need to. You can make purchases and check out as a guest everytime.However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Key in the voucher code at the field “Discount Code” and click “Apply” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, ClearPay, Klarna, Apple Pay, and Google Pay. You can choose your preferred payment option during the checkout process.

Yes, absolutely. We take the security of your personal information seriously. Our website uses industry-standard encryption to protect your data, and we do not store any credit card information on our servers.

At the moment, we do not offer Cash on Delivery as a payment option. We recommend using one of our secure online payment methods for a smooth and reliable transaction.

Currently, our system supports only one payment method per order. Please choose your preferred payment option during the checkout process.

Occasionally, we may run promotions or discounts for specific payment methods. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest offers and promotions.

Unfortunately, once an order is placed, we cannot modify the payment method. Please ensure you select the correct payment method before completing your purchase.

No, we do not store your payment information. Each transaction is processed independently, ensuring the security of your financial details.

If you are eligible for a refund, it will be issued to the original payment method used during the purchase. Refunds are processed in accordance with our refund policy, which you can find returns here.

If you encounter any difficulties during the payment process, please contact our customer support team at info@zaberry.com for assistance. We'll be happy to help resolve any issues.

Our return policy allows you to return items within 30 days of receiving your order. The items must be in their original condition.

To start a return, you can contact us at returns@zaberry.com

Items purchased on sale or with a discount code are eligible for return, but please note that the refund will be processed based on the amount paid after the discount.

Return shipping costs are the responsibility of the customer, except in cases where the return is due to a mistake on our part or if the item is defective. Please refer to our return policy for more details.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds are typically processed back to the original payment method used during the purchase. Please allow 3-5 days for the refund to reflect in your account.

If you haven't received a refund within the specified timeframe, please contact our customer support at help@zaberry.com with your order number, and we will assist you in resolving the issue.

Yes! ZABERRY® is proudly formulated without hydrogen peroxide, a harsh and abrasive ingredient known to cause extreme tooth sensitivity and even long-term enamel damage. We believe that effective teeth whitening shouldn't come at the cost of your dental health.

Instead, ZABERRY® harnesses the power of a carefully selected alternative—sodium chlorite. This gentle yet effective ingredient helps brighten your teeth without the risks associated with traditional whitening agents. Additionally, our formula includes sodium bicarbonate, a natural cleansing agent that helps remove surface stains and neutralize acidity, promoting a healthier oral environment. To top it off, we've infused ZABERRY® with menthol, ensuring a refreshing, cool sensation every time you use it.

With ZABERRY®, you can achieve a brighter, whiter smile without compromising the health of your teeth. Safe, effective, and designed for long-term use—because your smile deserves the best care possible!

Sodium Chlorite actively breaks down stains on the teeth, targeting both the surface and deeper layers. Importantly, it whitens without producing harmful free radicals. This ensures that the outer layers of the tooth are preserved, and the nerves stay protected, helping to prevent sensitivity and damage.

Additionally, Sodium Bicarbonate gently removes surface stains and balances the pH in your mouth for a healthier oral environment. Menthol adds a refreshing cooling sensation, leaving your mouth feeling clean and revitalized after each use.

Yes, it's absolutely safe. However, caps, crowns, veneers, dental implants, bridges, bonded teeth can't be whiten with our products.

ZABERRY® can help keep your natural teeth the same shade as those which have had dental work, giving you a flawless smile.

ZABERRY® can make teeth visibly whiter with a single 30-minute treatment! The whitening process has been formulated to deliver maximum results in 10 applications.

We currently ship worldwide using fast couriers. If your location is not listed during checkout, please contact our customer support for assistance.

We offer several shipping options, including standard shipping and express shipping. The available options may vary based on your location.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.

Delivery times vary depending on your location and the shipping method selected. During checkout, you will see an estimated delivery date based on your shipping address and chosen shipping method.

Yes, we offer expedited or express shipping options for customers who need their orders to arrive faster. The available options and associated costs will be displayed during the checkout process.

Shipping costs are calculated based on the weight of your order and your shipping destination. You can view the shipping costs before completing your purchase during the checkout process.

Yes, we offer free UK express shipping option.

Unfortunately, we cannot change the shipping address once an order is placed. Please double-check your shipping information before completing your purchase.

If your order is delayed beyond the estimated delivery time, please contact our customer support at help@zaberry.com with your order number, and we will investigate the issue.

Yes, we ship internationally, and additional customs fees may apply depending on your country's regulations. Customers are responsible for any customs duties or taxes imposed by their respective countries.